Our client identified an opportunity in the health sector of Puerto Rico. The medical appointment reservation system is archaic and needs to be updated. Currently, appointments are requested by phone, there are no schedules, waiting times in medical centers are hours. In addition, many of the patients are given appointments for a specific day without specifying the time, which results in hours of waiting in medical centers.
On the other hand, the most prestigious specialist doctors have months waiting to get appointments; but hundreds of new doctors do not reach patients because they do not have visibility.
New patients find it challenging to know which is the correct doctor according to their needs, and they also do not have the necessary information to compare and choose professionals.